Privacy by Design

Documents & Data

Know exactly where your data is and how it is used by Reino Capital.

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Subscriptions and recurring billing

Understand how recurring billing works and what data is involved.

How it works

When you subscribe to a plan, you enter your credit card details in a secure form provided by Stripe (Stripe Elements). Card data is sent directly to Stripe — our servers never have access to your card number, CVV, or expiration date.

Saved card

After the first approved payment, Stripe saves a secure reference to your card (an opaque identifier, no sensitive data). This allows future charges to be processed automatically without you having to enter your details again.

Billing cycle

Billing is monthly and occurs automatically on the anniversary date of your subscription. If a payment fails (insufficient limit, expired card, etc.), the subscription is paused and you are notified via WhatsApp to update your card.

Data we store

We only store the Stripe customer identifier (an alphanumeric code) and the subscription status. We never store card numbers, CVV, expiration dates, or any sensitive payment data.

Your control

You can change your card, pause, or cancel your subscription from the client dashboard. Cancellation terms and timelines may vary depending on your plan, as defined in the service agreement.

How we use your data

Data collected

Name, email, CPF, phone number, and authentication data (Google, Outlook, or WhatsApp). Payment information is processed directly by Stripe — we do not store card data.

Purpose

Your data is used exclusively for authentication, payment processing, account communication, and delivery of contracted advisory services.

Storage and security

Data is stored in an encrypted database with restricted access. All communication between your browser and our servers is protected by HTTPS/TLS.

Sharing

Your data is shared only with the subprocessors listed below, strictly for service execution. We never sell or share your information with third parties.

Retention

We keep your data while your account is active. After closure, data is retained for the period required by law and then securely deleted.

Questions about your data?

To exercise any right under the LGPD — such as access, correction, deletion, or portability of your data — contact us by email at [email protected] or via WhatsApp at +55 81 3264 0725.